Updated June 16, 2021
Freedom Business Alliance’s Returns, Refunds and Cancellation Policy (the “Policy”) is set forth below. From the date the order is received, you have 7 days to return the product for a full refund (or as otherwise communicated to you in your onboarding materials, shipping notifications or related messaging from FBA) (“Return Eligibility Period”). Capitalized terms used herein but not defined shall have the meanings given to them in the General Terms, Brand Terms and/or Retailer Terms, as applicable, and the terms and conditions of all of the foregoing are incorporated herein by reference. Throughout this Policy, the word “include” or “including” means “including, but not limited to”.
1. Items Not Eligible For Return. FBA cannot accept returns for any of the following:
Testers or sample items;
Individual items from a bundled set;
Items marked “final sale”;
Items that have been used or are in less than perfect condition;
Seasonal items; or
Other items determined by FBA in sole discretion.
2. Return Policies. To help us process your return properly and prevent future charges, you must adhere to our return policies as outlined below:
All returns must be initiated via email to email@example.com
Products are not eligible for return unless specified on or before the time an order was placed. Return products eligible for return in new and unworn condition in the original packaging with original tags for a full refund. Original shipping fees for these products are non-refundable.
Any product that has been resized, damaged or otherwise altered after delivery will not be accepted for return.
Eligible products must be returned using a trackable shipping method using a shipping label provided by FBA (if and where available).
When you return eligible products, do not also include products that are ineligible for return, as you won’t receive refunds for these products and we cannot guarantee their return shipment to you. In addition, some special product, order or handling fees may still apply.
You acknowledge and agree that any additional orders from a Brand not covered in this Policy are not eligible for return, except under certain limited circumstances described herein.
Although FBA currently agrees to pay shipping on returned items that qualify, you acknowledge and agree that you pay for all shipping costs to your retail store. Those shipping costs are non-refundable, even if you later return those items under this Section. In some cases, FBA may determine that a refund can be issued without requiring a return. If you aren't required to mail your item back for a refund, you will be notified during the return process or by a Customer Service Associate.
You may request to cancel an order within 24 hours of placing it if the order has not yet shipped or begun processing by the Brand, regardless of whether the order is a first order with a Brand. If the order has already shipped, you can not cancel it. Cancellation requests must be submitted via your online account.
4. Damaged or Missing Items.
If you receive a product that is damaged or the shipment includes missing items, you must report the issue within 7 days of receipt. You agree that if you do not timely report the issue, the product shall be deemed delivered and satisfactory. All reports must be submitted via email to firstname.lastname@example.org
You agree to provide the requested information including accurate photographs of all damaged items. You have the option of choosing to replace the goods or to cancel the order. FBA will initiate the return process with the Brand but once initiated, you acknowledge and agree that it is your sole responsibility to follow up with the Brand in an attempt to resolve the dispute. Only those issues that are reported via email to email@example.com will be processed and shared with the Brand. If you communicate with the Brand independently, you agree that FBA will not be responsible for subsequent activities related to the order.
FBA reserves the right to accept or reject any report filed by a Retailer in its sole discretion and/or charge a Retailer’s payment method on file, including in the event FBA suspects any fraudulent activity. FBA’s decision whether to accept a damaged or missing claim shall be final.